Refund policy

At Melba Lane, we want you to be satisfied with your purchase. If an item is not right for you, you may request a return in accordance with the conditions below.

Please review this policy before making a purchase.

1. Return Window

We offer a voluntary 30-day change-of-mind return policy in addition to the rights and remedies available to Australian consumers under the Australian Consumer Law (ACL).

If you change your mind, order the wrong size, or decide that an item is not right for you, you may request a return within 30 calendar days after the date your order was delivered. To qualify for a change-of-mind return:

To be eligible for a return:

The return request must be submitted within 30 calendar days of delivery.
The item must be unworn, unused, and in its original condition.
The item must be returned with all original packaging and any accessories or components supplied with it.
Items showing signs of wear, damage caused after delivery, alteration, or improper use may not be eligible for a refund.

Returns are available for both change-of-mind purchases and eligible product-related issues, subject to the conditions stated in this policy.

2. Return Shipping Costs

For standard returns, including returns due to size, fit, preference, or change of mind, return shipping costs are the responsibility of the customer.

Melba Lane does not charge a restocking fee.

If you receive an item that is incorrect, damaged, or defective upon arrival, please contact us before returning it. We will review the issue and provide the appropriate resolution.

Do not return an item before receiving return instructions from our customer support team.

3. Return Guidelines

To be eligible for a return, you must ensure that the product is in its original condition, including all components and packaging, and that it does not show any signs of damage or wear resulting from improper use. If the item is hygiene-sensitive, it must be thoroughly cleaned before returning to meet the necessary hygiene standards. Additionally, any defects or damages must be reported immediately upon receiving the product to be considered for a return. It is important to note that shipping costs for returns are the responsibility of the customer, and any return requests must be made within 30 days of receiving your order to be processed successfully.

Once we receive the returned item, we will process it within 7 business days. You will receive a confirmation email once your return is approved.

We reserve the right to reject returns if the items appear used, damaged, or altered from their original condition.

4. How to Return an Order

If your return meets the above conditions, please follow these steps:

Your order number
The reason for the return
A photo of the product if it arrived damaged
Your full name
Your shipping address

Our customer support team will provide the applicable return instructions and return address.

Please do not send a return to the address shown on the original shipping label or to our registered business address unless our customer support team specifically instructs you to do so.

5. Cancellation Policy

If you would like to cancel an order, please contact us at info@melbalane.com as soon as possible after placing your order. Changes or cancellations are possible within 24 hours. Once the order has entered processing or has been dispatched, it cannot normally be cancelled while in transit.

Once the order has been delivered, you may request a return in accordance with this Return & Refund Policy.

6. International Return Location

Melba Lane operates internationally, and approved returns are processed through our designated international return facility in Shenzhen, China.

For standard returns, including returns due to size, fit, preference, or change of mind, customers are responsible for the cost of return shipping.

Before returning an item, please contact our customer support team to receive the exact return address and return instructions. Returns sent without prior authorization may not be accepted or processed correctly.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your refund has been completed.

7. Processing Refunds

Once we receive the returned items, we will process the refund within 7 days. Refunds will be issued using the original payment method, unless otherwise agreed. Shipping costs are non-refundable.

All returns must be shipped to our international returns facility using the instructions provided by our support team. Return shipping costs are the responsibility of the customer.

8. Contact Us

Our customer support team is always available to assist you and answer any questions you may have. If you need further clarification, assistance with a return, or information about our products and services, please do not hesitate to contact us at info@melbalane.com.

We will respond as soon as possible to provide you with fast and efficient service. Thank you for your trust and for choosing Melba Lane!

9. Company Information

Shop Name: Melba Lane
Company Name: Turmat Group VOF
Company Registration Number: 1020121581
VAT-Number: BE1020121581
Support Email: info@melbalane.com

Business Address:
Liersstraat 1/11, 3600 Genk, Belgium

Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China