Contact Us
FAQ
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking link. You can also check the status at any time by entering your order number on our tracking page.
Do you offer exchanges?
Yes, for a different size in the same item. Email us at info@melbalane.com within 30 days of receiving your order with your order number and the size you want. The item must be unworn, unused and in its original condition. We will send you the correct return address and instructions. Full conditions are in our Refund Policy.
What is your return policy?
You can request a return within 30 days of delivery, provided the item is unworn, unused and in its original condition. Return shipping for change-of-mind returns is paid by the customer, and returns are handled through our international returns facility, so contact us first for the correct address. This is in addition to your rights under the Australian Consumer Law. See our Refund Policy.
How long will it take to receive my order?
Orders are processed within 1 to 3 business days by our fulfilment partner in Shenzhen, China. Delivery within Australia usually takes a further 5 to 10 business days. Standard shipping is free on every order. See our Shipping Policy.
Couldn't find what you're searching for?
Our Frequently Asked Questions page covers sizing, shipping, returns and refunds in more detail.
COMPANY INFORMATION
Shop Name: Melba Lane
Company Name: Turmat Group VOF
Company Registration Number: 1020121581
VAT-Number: BE1020121581
Support Email: info@melbalane.com
Business Address:
Liersstraat 1/11, 3600 Genk, Belgium
Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China
